Every Prints Place mug, t-shirt and gift is printed to order, just for you. Because each item is made on demand, we don’t accept returns for change of mind, so please check sizes, colours and designs carefully before ordering.
If something arrives damaged, faulty or not what you ordered, we’ll put it right with a replacement or a refund, whichever you prefer.
Our 30-day guarantee
You have 30 days from the date of delivery to tell us about a problem.
We’ll replace or refund your item if:
- it arrived damaged (for example, a chipped or cracked mug)
- it’s faulty (for example, a misprint or a defect in the garment)
- you received the wrong item, size or design
We can’t replace or refund items that:
- were ordered in the wrong size, colour or design
- have been worn, washed or used, or damaged after delivery
- are reported more than 30 days after delivery
How to request a replacement or refund
- Email sales@printsplace.co.uk or use our Contact Us page within 30 days of delivery.
- Include your order number, a short description of the problem, whether you’d like a replacement or a refund and, if you can, a photo.
- We’ll reply with the return address and instructions.
- Post the item back to us. Once we’ve received and checked it, we’ll send your replacement or issue your refund, and email you to confirm.
In some cases we may be able to resolve things from photographs alone, without you needing to post the item back. We’ll let you know when you get in touch.
Please don’t send anything back before contacting us, and please don’t return items to the address on the parcel. That address belongs to our print partner, which doesn’t accept returns, so your item won’t reach us.
Return postage
If your item is damaged, faulty or incorrect, we’ll cover the cost of posting it back to us. We’ll explain how when you get in touch. Please use a tracked service so the parcel can be traced.
Replacements
We replace like for like: the same product, size and design. If the item is no longer available, we’ll offer you a refund instead.
Refunds
Refunds are made to your original payment method once we’ve received and checked the returned item. Depending on your bank or card provider, it may take a few days to appear in your account.
Gifts
If your item was a gift, get in touch with the order number or the name of the person who ordered it and we’ll help in the same way. Refunds for gifts go back to the person who paid.
International orders
We deliver to the UK, Ireland, the USA, Canada, Australia and New Zealand, and this policy applies wherever you are. Replacement delivery times vary by destination.
Need help?
Email sales@printsplace.co.uk or use our Contact Us page and we’ll get back to you as soon as we can.